Financial Assistance
Our hospitals are committed to treating all patients regardless of their ability to pay and providing financial assistance to persons who have healthcare needs and are uninsured, underinsured, ineligible for a government program, or otherwise unable to pay for their medical care based on their individual financial situation under our hospital's Financial Assistance Program. No patient will be denied financial assistance due to his or her race, religion, national origin or any other basis prohibited by law. We have a staff who will work with patients to determine if they may be eligible for coverage through any federal, state or local program, and if not, determine their eligibility for our Financial Assistance Program.
We offer a Charity Care Discount under our Financial Assistance program to patients who qualify under our policy, based on multiples of the U.S. Federal Poverty Guidelines, which will be evaluated using certain financial criteria and supporting documentation to verify income provided by the patient. A patient may apply for the Charity Care Discount by filling out our Financial Assistance Program ("FAP") Application linked below and returning it to the hospital, along with any required documentation, at the time of service or any time after care is provided during the patient's billing cycle. Please be aware we may use your application to identify other available health insurance options you might be eligible for, such as: Medicaid coverage, disability coverage, victims of crime, COBRA, etc. Click here to download a financial assistance application. Click here to download a copy of the U.S. Federal Poverty Guidelines.
Patients who do not qualify for our Charity Care Discount may still be eligible for financial relief under the hospital's Financial Assistance Program. Patients without insurance or any other third-party payer source, who are not eligible for government assistance or our hospital's Charity Care Discount, will receive a discount from the hospital's billed charges, referred to as the "Uninsured Discount." Additionally, a patient may also be eligible for a "Catastrophic Care Discount," in the event the patient's account exceeds a certain percentage of the patient's gross annual income.
We also provide eligibility screening services that can help identify the availability of resources to cover medical services, such as Medicaid.
Moses Taylor Hospital's Financial Assistance policy and application also is available for review in any registration location at the hospital which is located at 700 Quincy Avenue, Scranton, PA 18510. For more information about the hospital's charity care process, click here.
Registration Office Hours
Monday through Friday from 6:30 a.m. – 7 p.m.
Saturday from 6:30 am – 3pm and Sunday from 6:30 a.m. – Noon
Phone: (570) 770-5161
Regional Hospital of Scranton's Financial Assistance policy and application also is available for review in any registration location at the hospital which is located at 746 Jefferson Avenue, Scranton, PA 18510. For more information about the hospital's charity care process, click here.
Registration Office Hours
Monday through Friday from 7:30 a.m. – 3:30 p.m.
Phone: (570) 340-4801
Wilkes-Barre General Hospital's charity care policy and application also is available for review in any registration location at the hospital which is located at 575 North River Street, Wilkes Barre, PA 18764. For more information about the hospital's charity care process, click here.
Registration Office Hours
Monday through Friday from 7 a.m. – 6 p.m.
Phone: (570) 552-1647 or (570) 552-1648