Community Cares
Commonwealth Health is proud of its customer service program -- Community Cares -- built on the principles of customer service and designed to enhance the service delivery experience for customers, patients, physicians and employees.
The Community Cares Philosophy: Our 9 Principles
- Commitment to excellence
- Measure important things
- Build a culture around service
- Create and develop great leaders
- Focus on employee satisfaction
- Build individual accountability
- Align behaviors with goals and values
- Communicate at all levels
- Recognize and reward success
Our Standards of Performance
- Attitude
- Appearance
- Commitment to coworkers
- Communication
- Customer waiting
- Privacy
- Responsiveness
- Safety awareness
- Sense of ownership
Our goal is to create great places for employees to work, physicians to practice and patients to receive care. Working together, we can achieve this goal.
Pillars of Excellence
These Five Pillars of Excellence provide the foundation for setting organizational goals, direction for service and operational excellence:
- Service
- Safety/Quality
- People
- Finance
- Growth